How long can I return the items?
We’re disappointed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
Return Process
- Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office and provide the tracking number to our customer service.
- Most returns are processed within 1-3 business days after we receive your package.
Important Notice:
- You have 30 days to decide if an item is right for you. If you would like to return or exchange the item, please contact us within 30 days from the date you’ve received all your items.
- The original shipping fee and Shipping Guarantee are non-refundable.
- We do not offer Freight To Collect (FTC) service for packages returned to us. The returns will be made at your own cost.
- Please make sure you don’t include items not from OpenCiq by accident in your return package. We will not be responsible for sending back those items to you.
- If you provide incorrect recipient information, your package may be lost or returned, and we will not be responsible.
Please make sure you enter the correct recipient information to avoid unnecessary trouble. - If you choose the wrong size due to personal reasons, please contact customer service for a return or exchange and provide pictures.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
Return Address
Please contact our Customer Service, and we will provide you with a return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags).
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper return requests.
Cancel the Order
If you decide to cancel the order, please contact us by email first. If the order has been shipped, we will not accept order cancellation requests.
How to Get a Refund?
- We will arrange a refund for you within 1-3 business days after receiving your package.
- If you cancel the order before shipping, we will arrange a refund within 1 working day.
- For PayPal refunds, it can take up to 3 to 7 business days to complete, depending on the payment method of the item (e.g., PayPal balance, credit/debit card, or checking account).
- For bank card refunds, it may take 5-10 business days to appear in your account. This delay depends entirely on your credit card company and its intermediaries.
Contact Us
If you have other questions, please feel free to contact us at: support@epcldn.com.
